Refund policy

Refunds & Returns Policy

At Bluebell, we want you to love your purchase. If something isn’t quite right, here’s how refunds and returns work.

Returns

Due to the nature of our products, we do not accept returns for change of mind or opened/used items.

However, if your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Once reviewed, we’ll be happy to offer a replacement or refund, depending on the situation.

Damaged Items

We take great care when packing orders, but occasionally things can happen in transit. If your item arrives damaged, please email us within 48 hours so we can sort it quickly and fairly.

Refunds

If a refund is approved, it will be processed back to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.

Non-Refundable Items

For hygiene and safety reasons, the following items are non-refundable:

• Used or opened products

• Gift cards

• Sale or discounted items

Exchanges

We do not offer direct exchanges. If your item is eligible, we recommend placing a new order and contacting us regarding the original issue.

Incorrect Address

If an order is returned to us due to an incorrect or incomplete address provided at checkout, the customer will be responsible for any reshipping costs.

Contact Us

If you have any questions or concerns about your order, please get in touch at bluebellaromatherapy@gmail.com. We’re always happy to help and will do our best to resolve any issues.